Refund policy
SIVAS SOUTH AFRICA – RETURN & REFUND POLICY
At Sivas South Africa, we take pride in providing high-quality products and carefully preparing every order for delivery.
As our products are food products intended for consumption, we do not accept returns simply because a customer has changed their mind, ordered the wrong flavour, or no longer wants the product.
Your statutory rights under applicable South African consumer-protection laws remain unaffected.
DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, spoiled, tampered with, or contains an incorrect product, please contact us as soon as possible after receiving your order.
Please email us at info@sivasouthafrica.co.za or contact us via WhatsApp on +27 81 016 2101, quoting your order number and providing photographs of the product and packaging where applicable.
We will assess the issue and, where appropriate, arrange a replacement or refund.
Where the problem is attributable to Sivas South Africa, we will cover the reasonable cost of resolving the issue.
PRODUCT QUALITY
If you believe that a product is defective, unsafe, not of acceptable quality, or does not correspond with the product description, please contact us promptly so that we can investigate and provide an appropriate remedy in accordance with applicable South African law.
PERISHABLE AND FOOD PRODUCTS
For food-safety and hygiene reasons, food products that have been delivered correctly and are in acceptable condition cannot be returned for a change of mind.
We cannot accept returns of products that have been opened, consumed, improperly stored, or otherwise handled after delivery in a manner that may affect their safety or quality.
INCORRECT DELIVERY
If you receive an item that you did not order, please contact us as soon as possible. We will work with you to correct the order.
REFUNDS
Where a refund has been approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the funds to reflect in your account may depend on your bank or payment provider.
ORDER CANCELLATION
Because our products are food products and orders may be prepared or dispatched shortly after purchase, cancellation requests should be submitted as soon as possible.
We cannot guarantee that an order can be cancelled once it has entered our preparation or dispatch process.
Nothing in this policy limits any rights that cannot lawfully be excluded under South African consumer-protection legislation.
CONTACT US
Sivas South Africa
Email: info@sivasouthafrica.co.za
WhatsApp: +27 81 016 2101
Website: www.sivasouthafrica.co.za