Shipping policy

SIVAS SOUTH AFRICA – SHIPPING & DELIVERY POLICY

Last updated: [DATE]

We deliver Sivas South Africa products nationwide within South Africa.

DELIVERY AREAS

We currently offer delivery within South Africa, subject to courier availability and serviceability.

Certain remote areas may be subject to additional delivery time or availability restrictions.

DELIVERY FEE

A flat delivery fee of R[AMOUNT] applies to online orders unless otherwise stated during a promotion.

We currently do not offer free delivery based on order value unless specifically stated in a promotion.

PROCESSING TIME

Orders are processed once payment has been successfully received.

Orders are generally prepared for dispatch within [X] business days.

DELIVERY TIME

Once dispatched, delivery generally takes approximately [X–X] business days, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed.

DELIVERY DELAYS

Delivery may occasionally be delayed due to:

• Courier disruptions
• Severe weather
• Public holidays
• Remote delivery locations
• Incorrect or incomplete delivery information
• Unforeseen operational circumstances

We will make reasonable efforts to assist with any delivery issue.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an incorrect or incomplete address is supplied and the courier is unable to complete delivery, additional delivery charges may apply.

FAILED DELIVERY

If a courier is unable to deliver because nobody is available, the address is incorrect, or the recipient cannot be contacted, the courier may attempt redelivery or return the parcel to us depending on its procedures.

Additional delivery charges may apply where a second delivery is required due to circumstances attributable to the customer.

FOOD PRODUCTS

Our products are packaged with care before dispatch.

Customers should inspect their order upon delivery and contact us promptly if the parcel appears damaged or if there is an issue with the products.

For delivery enquiries:

Email: info@sivasouthafrica.co.za
WhatsApp: +27 81 016 2101
Website: www.sivasouthafrica.co.za

Please include your order number when contacting us.