Terms of service
SIVAS SOUTH AFRICA – TERMS OF SERVICE
Last updated: [DATE]
Welcome to Sivas South Africa.
These Terms of Service govern your use of our website and the purchase of products from Sivas South Africa.
By using our website or placing an order, you agree to these Terms of Service.
1. ABOUT SIVAS SOUTH AFRICA
Sivas South Africa is a South African business offering food and related products for sale through our online store.
Business name: [LEGAL BUSINESS NAME]
Registration number: [IF APPLICABLE]
Email: info@sivasouthafrica.co.za
Telephone/WhatsApp: +27 81 016 2101
Website: www.sivasouthafrica.co.za
Physical address: [ADDRESS]
2. PRODUCTS
We make every reasonable effort to ensure that product descriptions, photographs, ingredients, nutritional information, availability and prices displayed on our website are accurate.
Product photographs are provided for illustrative purposes and colours, packaging or presentation may occasionally differ from images displayed online.
3. ALLERGENS AND INGREDIENTS
Customers are responsible for reviewing product ingredients and allergen information before placing an order.
Where allergen information is provided on our website or packaging, customers should review it carefully.
If you have a severe food allergy or specific dietary requirement, please contact us before placing an order if you require further clarification.
4. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative, replacement or refund.
5. PRICES
All prices are displayed in South African Rand (ZAR) unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where an obvious pricing error has occurred.
6. ORDERS
When you place an order through our website, you are submitting an offer to purchase the selected products.
An order is subject to payment confirmation, product availability and successful processing.
We reserve the right to contact you if additional information is required to process an order.
7. PAYMENT
Payment must be completed using the payment methods made available at checkout.
Orders will generally only be processed once payment has been successfully received and confirmed.
8. DELIVERY
We deliver to locations within South Africa where our delivery service is available.
Delivery charges and estimated delivery times are displayed during the ordering process or on our Shipping Policy page.
Delivery times are estimates and may be affected by circumstances outside our reasonable control.
9. RETURNS AND REFUNDS
Because Sivas South Africa sells food products, returns are generally not accepted for change-of-mind purchases.
This does not affect any rights or remedies available to consumers under applicable South African law.
Our complete Return & Refund Policy is available on our website.
10. CONSUMER RIGHTS
Nothing in these Terms of Service is intended to exclude, restrict or limit any consumer right or remedy that cannot lawfully be excluded or limited under South African law.
11. WEBSITE USE
You agree not to:
• Use the website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Copy or reproduce our website content without permission
• Submit fraudulent or misleading information
• Use our website in a manner that may harm Sivas South Africa or other users
12. INTELLECTUAL PROPERTY
All branding, logos, photographs, graphics, text, product names and other content displayed on the website are owned by or licensed to Sivas South Africa unless otherwise stated.
You may not reproduce, modify, distribute or commercially use our content without our prior written permission.
13. REVIEWS AND CUSTOMER CONTENT
Where customers submit reviews, photographs or other content to Sivas South Africa, the customer confirms that the content is genuine and does not infringe the rights of another person.
We reserve the right to remove content that is unlawful, fraudulent, offensive, misleading or otherwise inappropriate.
14. LOYALTY PROGRAMME
Our Fruity Points loyalty programme is subject to its applicable programme rules.
We reserve the right to amend, suspend or discontinue loyalty-programme features where permitted by law.
15. WEBSITE AVAILABILITY
We endeavour to keep our website available and operating correctly but cannot guarantee uninterrupted access.
We may temporarily suspend or modify the website for maintenance, upgrades or other operational reasons.
16. GOVERNING LAW
These Terms of Service are governed by the laws of the Republic of South Africa.
17. CONTACT
Sivas South Africa
Email: info@sivasouthafrica.co.za
WhatsApp: +27 81 016 2101
Website: www.sivasouthafrica.co.za
Physical address: [ADDRESS]